Delivery, Terms & Conditions - Elm Hill Craft Shop UK

PLEASE SCROLL DOWN THIS PAGE FOR OUR TERMS AND CONDITIONS


DELIVERY INFORMATION
If your order is fully in stock it will be dispatched by courier or recorded first class delivery depending on weight, and the goods will be with you within a maximum of 7 working days. Where possible goods will be with you sooner rather than later if your order is fully in stock. If you have any questions or requirements please don't hesitate to contact us on 01603 621076 or by email lucy@elmhillcraftshop.co.uk . We will always do our best to help. If you require an order urgently there may be an additional postage charge so we can fast track it to you.



OUT OF STOCK INFORMATION
Stock will be checked at the time your order is received. If there are any goods not in stock we will contact you to inform you of a revised delivery time scale as soon as possible. We will endeavour to speak to you in person, but if this is not possible then an email will be sent explaining the situation.



POSTAGE AND PACKAGING COSTS
Standard UK postage is charged at £4.95, unless otherwise stated next to your chosen product.
Northern Ireland incurs additional delivery costs. Please contact us for further information.



RETURNS INFORMATION
If your goods arrive and you are unhappy for any reason you can return the order within 7 days of purchase. If you simply don't like the item the goods must be returned in perfect condition and in their original packaging for a full refund. I'm afraid that we will only refund the value of the items returned and not the original delivery charge or the return cost except where we agree otherwise.



FAULTY GOODS INFORMATION
If you receive an order which is damaged or faulty please contact us and explain the problem by phone or email on 01603 621076 or lucy@elmhillcraftshop.co.uk. We will explain our returns procedure to you in full at this time.

This guarantee does not affect your statutory rights.



GENERAL INFORMATION
Please be assured that we work very hard to make sure our images are a true representation of our stock. We also describe them as accurately as possible, however items may occasionally vary in size, colour or design.